Video Solutions Loyalty Specialist (Remote)

Job description

When you join DIRECTV, you'll be part of a team that's supporting our customers from the front lines. Whether it's connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level. This opportunity to showcase your customer experience expertise and represent our company as the voice of our brand is now being offered as a work-from-home opening if within 75 miles of the work center at: 2264 S. Bonito Way Suite 150 Meridian, ID 83642. As a Customer Service Representative (CSR), you’ll work on cultivating and retaining ongoing customers. You’ll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. What does this involve?: Good listening skills and the ability to effectively communicate under pressure. Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanc...