Operations Manager (North and South Shore of Montreal)

Job description

SUMMARY: The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. At this position level, the individual is responsible for: - Highly complex service delivery; and/or - Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or - Contract requirements that are highly complex; and/or - Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians KEY DUTIES & RESPONSIBILITIES: Portfolio Management: - Manages service delivery to a portfolio of client accounts of significant magnitude and/or complexity. - Responsible for ensuring KPI objectives are met. - Creates, implements, and documents service delivery regimes associated with each client account. - Collaborates with relevant stakeholders (internal and external) on service delivery including the management of escalated issues. - Oversees the implementation of service delivery program changes as required. - Oversees service delivery activities...