Front Services Captain - Valet

Job description

The Valet Front Service Captain is responsible for leading daily valet operations while delivering exceptional guest service in a fast‑paced, hospitality-driven environment. This role serves as the primary on-site leader, ensuring efficient traffic flow, vehicle safety, and adherence to service standards while supporting and coaching valet attendants. The Captain acts as a liaison between management, guests, and team members to maintain a positive guest experience and smooth front-of-house operations. - Oversees all Valet and Bell Duties on your assigned shift - Welcomes all vehicles in Valet with a flawless greeting immediately for all guests, park all vehicles in a safe manner - Delivers guest luggage and retrieve guest luggage in a fast and timely manner - Prepare paperwork for both Bell and Valet for the next scheduled shifts - Fold enough Valet tickets (Hotel and Casino) for the next shift – Restock if needed - Stock Bell Tickets as needed for the next shift - Organize all Bell Carts in the storage room and wipe down when needed (Based on weather conditions) - Audit all parked vehicles and confirm numbers match with CVPS and number of keys match - Sweep driveway as needed to k...