Automotive Service Advisor / Writer

Job description

DARCARS of Baltimore is now seeking Automotive Service Advisor / Writer As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. In this role you'll: - Greet customers in a timely, friendly manner and obtain pertinent vehicle information - Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications - Generate and provide customers with a complete and accurate estimate of repair orders - Establish and communicate completion time of repair with customer and technician - Answer incoming service calls - Maintain and schedule service appointments - Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI - Follow the manufacturer’s warranty guidelines and procedures - Conduct business with high integrity that maintains the...