Member Service Representative (Contact Center)

Job description

Schedule Mon – Sat Flex Overview: Pay Rate: $16.00 to $18.00 per hour Full-Time In-person training in Roy, Utah (30-90 days); Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pmSat: 8:00am-6:00pm Must be able to to work: - 2 closing shifts a week (possibly until after 7 depending on call volume) - 1 Saturday per 2 week period - One additional late night a month (on Friday) Remote Work: This position does offer a work at home option AFTER the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah . Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona. Overview: This position requires excellent public relation and communication skills, a high level of professionalism, and a full understanding of America First products and services. Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are expected to meet and exceed sales goal expect...