Power Generation Technical Services Representative

Job description

Overview Stewart & Stevenson is Now Hiring a Power Generation Technical Services Representative at 1631 Chalk Hill Road Dallas, TX 75212. Responsible for providing technical customer service support to all internal and external customers for assigned product line(s). Responsibilities: - Serve as the primary technical contact for all internal and external customers regarding the service and repair of aftermarket equipment in the field. Act as liaison between service technicians and external customers regarding the status of service and repair jobs. Receive and respond to all technical inquiries received including from internal and external customers. Process customer calls, providing technical assistance, support and follow up. Assist with calls regarding product discrepancies. Coordinate customers’ service needs with other departments as required to ensure customer service. - Provide technical assistance and information to external and internal customers in order to resolve technical problems that may occur with products, including service of parts or equipment, repair techniques, and new product changes on parts. - Troubleshoot equipment issues with external customers and field se...