CHW Navigator

Job description

Description Position Summary: The Community Health Worker- Navigator is responsible for conducting Health-Related Social Needs (HRSN) Screenings within the Social Care Network (SCN) to identify unmet needs and ensure members are appropriately referred for further support. This role requires accurate data entry in the assigned platform, confirmation of Medicaid eligibility, obtaining informed consent, and proper documentation for Medicaid-billable services. The Community Health Worker- Navigator is often the first point of contact for members and plays a critical role in ensuring timely connection to Enhanced Care Management. Essential Duties and Responsibilities: - Accept referrals and initiate screenings after confirming Medicaid status and SCN eligibility. - Search for members in the designated platform; create or update member profiles as appropriate. - Verify consent status and obtain new consent if required. - Administer the HRSN Community Health Worker- Navigator, reading questions aloud and documenting responses accurately. - Manage sensitive questions (e.g., interpersonal violence) with discretion, documenting “declined” or “not asked” responses as appropriate. - Track and...