IT Support Specialist II

Job description

Technical Support Specialist II Location : Dublin, Ireland (Office-based): Position Summary: Join our global Support Services organization as a Technical Support Specialist II, where you will be a cornerstone of our IT operations in Dublin. In this role, you will provide expert technical support, ensuring our Bentley colleagues have the reliable technology and systems they need to deliver world-class solutions for global infrastructure. As the primary IT presence for the Dublin office, you will be a customer-obsessed individual dedicated to maintaining and elevating our service standards. Your work will directly impact colleague productivity and the overall success of our team. Responsibilities: Qualifications: - Provide exemplary "white-glove" technical support to internal colleagues and visiting executives, acting as the primary IT point of contact for the Dublin office. - Offer expert technical support for all endpoint workstations (Windows, macOS, iOS), conference room technology (including Crestron and Teams Rooms), and Experience Center hardware. - Manage and resolve incidents and service requests through ServiceNow, ensuring service level agreements (SLAs) and performance ta...