Customer Insights Manager

Job description

We’re leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country’s tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs. The BRUNT team is not only devoted to improving on the old workwear standards, but we’re also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we’re all about getting boots on the ground and building something real with the BRUNT crew. What You’ll Do: The Customer Insights Manager is responsible for championing the BRUNT Workwear customer, developing a formal Voice of Customer (VoC) program, and leading the development of customer insights process throughout the organization’s product innovation and go-to-market strategies. Your output should integrate throughout the business to improve overall brand and category success and foster a consumer-obsessed culture. You leverage the intersection of business strategy, consumer insights and digital behavior in grounding big, purposeful ideas. Reporting to the Chief Growth Officer, You’ll help power a c...