GENERAL MANAGER

Job description

Description Job Summary/Purpose: The General Manager is the cultural and operational leader of the store. They build and sustain a strong team culture where team members feel supported, valued, and equipped to deliver outstanding guest service. The GM leads all store operations - convenience retail, kitchen, and fueling - and ensures consistent execution of our core standards: · WACS: Wicked Awesome Customer Service · CABS: Clean and Bright Stores · FREDDY: Fresh, Delicious, and Ready food This is a hands-on leadership role. The GM models expected behaviors and can perform any store function as needed, while ensuring responsibilities are delegated effectively so the GM is not the primary task-doer. This role is essential to shaping the guest experience and building a store environment where teams can do their best work every day. The Assistant General Manager (AGM) leads the store when the GM is not present; however, the GM retains ultimate accountability for store culture, performance, standards, and team leadership at all times. The GM is responsible for equipping, developing, and supporting the AGM to ensure consistent execution and leadership across all shifts. Key Responsibili...