Service Advisor

Job description

Are you passionate about the outdoors? We need an outstanding communicator with a strong work ethic —someone who is just as comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians. Successful candidates will have excellent follow-through skills and a sharp eye for detail . Job Responsibilities: - Attitude is everything —greet service department customers promptly and courteously. - Listen to each customer and articulate repair needs to technicians. - Upsell recommended/additional services using low-pressure, high-integrity methods . - Provide accurate estimates of repair and maintenance costs. - Follow dealership policy on customer vehicle care and operation . - Follow up on each repair and keep customers informed of progress. - Sell and manage extended warranties . - Inspect repair quality and ensure all work is completed. - Notify customers when vehicles are ready for pickup. - Review and explain repairs and costs with customers. - Handle customer concerns and complaints . - Keep the Service Manager informed of all issues or potential problems. - Maintain Customer Satisfaction Index (CSI) scores per deal...