Client Care Specialist

Job description

Overview The Client Support department consists of of two primary operating units: Call Center, Banking Center Support (5410), Cash Services, and Total Bank (Online only). Each unit has defined operational responsibilities that are performed in accordance with the Bank's established policies and procedures. The Client Support Specialist is responsible for providing service and operational support to internal and external clients through inbound and outbound calls. Tasks involve operational, procedural, and application-related matters and are performed in alignment with departmental guidelines. This is a task-driven position that requires adaptability, attention to detail, and the ability to perform repetitive and time-sensitive duties in a fast-paced environment. Some independent judgment may be applied within a clearly defined scope of responsibility, and work is performed under supervision and according to standard procedures. The role includes cross-training across the operational units within the Client Support department to promote flexibility and ensure consistent support coverage. Principal Duties & Responsibilities: Answers inbound and places outbound calls, taking appropri...