IT Services Analyst

Job description

The IT Services Analyst is responsible for supporting the IT Service Center, which provides direct first and second level technical assistance to the Babson community. Specific responsibilities include providing problem resolution assistance via telephone, remote access to client machines, email, direct interface with walk-in users, or on-site support at the user’s location; troubleshooting and supporting advanced functions of College-provided applications; as well as performing hardware repair of College-issued laptops and desktops. WHAT YOU WILL DO: - Delivers high-quality technical support, including accurate problem identification, proper logging of problem type, and timely escalation to internal Babson IT resources as necessary. - Provides walk-in support of customer issues at the IT Service Center, logging calls in the incident tracking system, and performing advanced problem resolution. - Assists with on-campus desk-side support as needed; delivery and set-up of monitors, docking stations, or other peripherals. - Assists with all aspects of hardware repair on College-issued laptop and desktop computers. This includes diagnosis, parts ordering, documenting, and repair. - Comm...