Gatehouse Attendant

Job description

POSITION SUMMARY: Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any security or safety problems. Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed. Unlock/open and close/secure parking facility. Communicate parking procedures to guests/visitors. Document and report all vehicle incidents (i.e., damages, accidents). Review shift logs/daily memo books and document pertinent information in logbooks. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identi...