Resident Relations Consultant

Job description

About the Community: Monterey Ranch is a 1072-unit apartment community in south Austin, TX. Monterey Ranch amenities include 5 swimming pools, a state-of-the-art fitness center, 2 tennis courts, soccer field, and a community center with a movie theater. About the Role: This position is responsible for providing the highest level of service and support to the Leasing Office’s prospects, vendors, and residents. Answers, prioritizes, and directs incoming phone calls in a courteous and professional manner. Organizes and manages daily work orders, filing, parking assignments, resident auto placards and overall administrative responsibilities of the leasing office. Qualifications & Requirements: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Answer, screen, and direct incoming calls. - Greet and assist visitors to the Leasing Office and schedule appointments as needed. - Take resident work order requests and input them into the CRM Software. - Ensure completion of final...