Customer Experience Specialist

Job description

Description Customer Experience Specialist Position Summary: The CX has the primary responsibility of handling initial customer contact either in person, via the web, or over the telephone. Customer contacts might be with the patient, care giver, referral source, commercial account, or payor. The CX ensures all customer orders are received, qualified, and processed in accordance with procedure, and in a timely, efficient, accurate, and courteous manner. They often are involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints. The CX will lead responsibilities for the location, charged with coordinating activities of the location or work in conjunction with the Operations Supervisor requirements. The CX will lead all staff of the location, assist the Operations Supervisor, and report on all staff activities as assigned. How We Take Care of our Customer Experience Specialists Competitive, market-based compensation and benefits that include: - Health, dental, vision insurance + ancillary choices as well - Teladoc services (provided at no cost) - $50,000 Life insurance (provided at no cost) - Employee Assistance Program (pr...