Senior Administrator (Customer service)

Job description

About the role We are seeking a highly motivated Senior Administrator to become part of our successful team in Oldham on a permanent basis. This is a full-time permanent opportunity that offers hybrid working; 3 days per week in our Oldham office, with the option to work from home 2 days per week As a Senior Administrator, you will be supporting your team and your manager with delivering compliance and supporting with CRM and no access to property caseloads, while providing a friendly service to our customers. You will ensure that compliance information and reports are up to date and accurate, budgets are on track and customer queries are answered quickly. Reporting to the Contract Manager, you will be responsible for: - Monitoring the performance of contracts and/or suppliers ensuring quality and value for money. - Monitor standards of administration and make recommendations for improvements. - Escalate data quality issues promptly and proportionately so that actions can be taken to manage risks to statutory compliance. - Take responsibility for providing a comprehensive administration service to the team including managing the no access cases and liaising with the tenancy enforce...