Senior Network Services Technician - OIT

Job description

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description: KEY RESPONSIBILITIES: - Installs, activates and repairs campus voice, data and wireless services. - Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service. - Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards. - Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. - Interacts with Switch Technicians and Data Engineers to resolve issues with installs, repairs and port assignments. - Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and to complete work assignments. - Interacts with Operations Center staff to resolve network issues and service interruptions. - Interacts with customers to determine needs and issues. - Provides equipment demonstrations to explai...