Sr. Endpoint Support Technician

Job description

We are searching for a highly performing, self-directed, and customer-focused individual to support Endpoint technology for our Pensacola, FL manufacturing location. The ability to communicate and collaborate across all levels of the organization (from shop floor to plant management) is a key to success in this position. The Sr. Endpoint Support Technician is a hands-on technical role responsible for delivering high-quality support across enterprise endpoint environments. This position provides direct support for desktops, laptops, mobile devices, collaboration systems, shop floor scanning/printing and related technologies while ensuring adherence to service standards, SLAs, and operational procedures. The role focuses on customer service excellence, technical troubleshooting, and maintaining endpoint reliability across the organization. KEY RESPONSIBILITIES: Technical Support & Troubleshooting: - Provide hands-on support for PCs, laptops, printers, scanners, mobile devices, video conferencing equipment, and collaboration systems. - Diagnose and resolve hardware, software, networking, and peripheral issues. - Support Windows 11 operating systems and Microsoft 365 applications. - As...