Patient Experience Manager 1

Job description

Role Overview Make a Meaningful Impact at an Award‑Winning Academic Medical Center Are you a relationship‑builder who is passionate about elevating patient satisfaction, an empathetic communicator, and inspired by data‑driven improvement? Sodexo is seeking an energetic and mission‑focused Patient Experience Manager I to support our partnership with UMass Memorial Medical Center – Memorial Campus , located at 119 Belmont Street in Worcester, MA . UMass Memorial Medical Center is the region’s trusted academic medical center, serving Central Massachusetts with excellence in care, research, and patient‑centered service. What You'll Do: - Rounding with existing patients, families, and Nursing personnel - Collaboration with hospital clinical and administrative leadership - Collecting, organizing, and trending data - Communicating findings with both Nutrition Services and interdisciplinary teams - Daily patient meal rounding, interacting with patients and nursing staff - Identifying and implementing process improvement initiatives to increase patient satisfaction What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant e...