Field Communications Rep

Job description

Job Posting End Date 04-28-2026 Please note the job posting will close on the day before the posting end date. Job Summary: Under direct supervision and guidance, dispatch scheduled and nonscheduled service orders in a safe and efficient manner utilizing radio and computer communications technologies. Possess a basic but growing understanding of the customer systems and applications used. Monitor AMI meters where applicable. Job Description: Field Communications Rep What You'll Do: - Monitor and adjust service work schedules. - Prioritize and schedule service work. - Monitor and operate multiple frequency/channel radio consoles to call out service orders. - Respond in emergency situations. - Update service orders based on field or office requests and schedule customer appointments as needed. - Provide liaison services between the field and customer services operations. - Provide support for minor work management failures in work locations where that system is used. - Investigate cause of unprocessed orders and initiate corrective action. - Where applicable, monitor operational status of AMI meters and initiate field investigation orders where needed. - Where applicable, process AMI...