Desktop Support Associate

Job description

Our Company At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact. Role Summary: The Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations. Key Responsibilities: - Fulfil materials and equipment requests efficiently and accurately - Deploy desk setups and monitor configurations - Provide desk-side support and manage quick-fix solutions - Collect IT equipment for terminations, upgrades, or decommissions - Assist with internal desk moves and hardware relocations - Provide troubleshooting and Tier 1 support where appropriate - Maintain and restock IT cabinets and vending machines - Perform Level 1 vending machine maintenance (training provided) - Conduct vending machine planogram changes, relocations, and decommissions - Proactively manage i...