CX Expert

Job description

Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Your Mission As a CX Expert, you are the end-to-end owner of experience transformation, driving digital adoption, stakeholder autonomy, and operational efficiency across onboarding and in-life journeys. You deeply understand both client and advisor experiences, identify frictions through data and feedback, and guide IT and marketing toward solutions that maximize usability, adoption, and...