Account Success Representative - OMR

Job description

This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit. Internal employees from Tupelo, MS, Coraopolis, PA or Lombard, IL are eligible to apply. I. Job Summary: The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully. II. Essential Duties and Responsibilities: - Conduct Sales Rep to OBC customer transition meeting to handle onboarding process - Review and verify all customer set up information is accurate - Contact customer prior to delivery to confirm delivery date - Verify in MAS container has been delivered and review routing to confirm service day - Contact customer to confirm receipt of container and review scheduled service day - Follow up with customer after first service to confirm was completed to their satisfaction - Contact customer to review invoice, ensure service levels are correct, review contamination...