Call Center Representative (211 Contact Center Specialist Crisis) - 2nd Shift Hybrid

Job description

Description | 2-1-1 Crisis Contact Center Specialist – Second Shift | | Location: Rocky Hill, CT (Hybrid after training) | | Schedule: Second Shift | Typically 3:00 PM – 11:30 PM | | Pay: $24.00 - $26.60/hour | | $1,000 SIGN-ON BONUS | Be the Lifeline Someone Needs – Join Our 211 Crisis Contact Center Team! Are you calm under pressure, compassionate at heart and ready to make a real difference? United Way of Connecticut is looking for everyday heroes to join our Second Shift Crisis Contact Center Specialists team. This isn’t just a job—it’s a chance to be the voice of hope when someone needs it most. When people are facing their hardest moments, you’ll be the one who answers the call—literally. Your presence matters, and your impact will be felt every single day. Why You'll Love This Role: - $1,000 Sign-On Bonus – because we value YOU from day one! - Competitive Pay – $24/hour plus great benefits. - Hybrid Schedule – after training, enjoy flexibility with 4 remote days and 1 in-office day. - Mission-Driven Work – help people in crisis find safety, stability and hope. What You’ll Do: - Be the calm in the storm: Answer calls, texts and chats from individuals in emotional or mental he...