Patient Access Representative

Job description

Job Family: Patient Account Representative Travel Required: None Clearance Required: None Job Posting: What You Will Do: The Call Center / Customer Service Representative – Healthcare is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned This position will be based Monday through Friday out of our San Antonio, TX office. Individuals must be able to work an eight hour shift between the hours of 8:30 AM CT - 5:30 PM CT, with no remote work initially but opportunity for some hybrid (in office/remote) after training. ​ The qualified individual will be receiving incoming calls and making outbound calls. Inbound calling emphasis: Account Review: EOB knowledge: Assist patients with policy statuses and insurance verifications Customer Service: Account Updates: Strong Verbal / Written Communication Skills Complete all business-related requests and correspondence from patients. Complete all assigned projects in a timely manner. Assist cli...