Computer Support Specialist

Job description

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Overview: We are seeking a motivated Desktop Support Technician with 1-2 years of experience to join our dynamic IT team. The ideal candidate will provide technical assistance to our employees and ensure efficient and effective resolution of desktop and software issues. This role is crucial in maintaining our IT infrastructure and supporting our workforce in achieving their goals. Responsibilities: Provide first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues. Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers and scanners. Respond to service requests promptly and resolve issues in a timely manner, escalating when necessary. Perform hardware and software upgrades as needed. Maintain and update hardware and software inventory. Assist in the setup and configuration of new user accounts and equipment. Collaborate with IT team members to implement and maintain systems and processes. Document all support activities and solutions in the ticketing system. Ensure security and confidentiali...