Customer Care Specialist (Hybrid)
Girl Scouts of Northern New Jersey · Riverdale, Georgia, US
Description The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and vo...
Job description
Description The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project. We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members. We are looking for a Customer Care Specialist to join our team. The Customer Care Specialist serves as the first point of contact for inquiries via phone and email, and is responsible for providing the highest level of customer service to all members/customers, external and internal. Primary Responsibilities include but are not limited to: - This is a hybrid role, three days in the office, two days remote. - Business hours are 9 am to 5 pm with an hour lunch break (35-hour workweek) - Answers incoming calls/requests from a diverse set of stakeholders; engages in problem-solving and provides solutions; manages and responds appropriately to all inquiries inc...