Guest Relations Executive, W London

Job description

W LONDON – CONTROL YOUR BEAT: Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. HOW YOU WILL MAKE A DIFFERENCE: Proactively identify guest needs and preferences to deliver a stay that feels effortless, intuitive, and unmistakably W. Own and curate the Who’s List—capturing VIPs, Ambassadors, opportunity guests, and moments that matter. Strategically plan, schedule, and manage amenities to create moments of delight that go beyond expectations. Meet and greet all Who’s, uncover golden nuggets, and recognize celebrations that deserve a little extra wow. Ensure all met guests are accurately roomed to reflect status, preferences, and purpose of stay. Monitor, manage, and follow through on all Guest Radar communication—closing the loop every time, no exceptions. Plan and execute unforgettable setups for celebrations, VIPs, and special moments—every detail intentional, every touch elevated. Review Ambassador and high-potential guests daily to unlock opportunities for meaningful engagement. Capture, manage, and activate guest li...