Client Service Analyst - Franchise Account Support

Job description

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Analyst within our Franchise Support team, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining a keen awareness of fraud prevention strategies. Job responsibilities: - Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services. - Address client inquiries and troubleshoot issues, applying your understanding of our opera...