Automotive Service Advisor/Writer

Job description

BIG O TIRES Service Advisor & Customer Service Opportunities Join Our Team at BIG O TIRES BIG O TIRES has immediate openings for experienced service advisors and customer service professionals. We are actively interviewing proven TEAM MEMBER candidates for our Service Centers. Who Should Apply?: If you have demonstrated expertise as an Auto Repair Advisor or in tire sales, and you aim to excel in your field, we want to hear from you. The ideal candidate possesses a strong sales drive and is committed to meeting our customers’ automotive needs. Essential Responsibilities: - Greet customers promptly and courteously upon their arrival for vehicle service. - Listen attentively to customers’ vehicle concerns and service requests to accurately assess their needs. - Clearly explain recommended repair services, associated costs, and estimated timelines to customers. - Schedule and coordinate vehicle service appointments efficiently to optimize shop productivity. - Maintain thorough and accurate records of customer interactions, service orders, and vehicle repairs. - Communicate effectively between customers and technicians to ensure a smooth workflow. - Follow up with customers after servi...