Conduct & Controls Manager

Job description

We’re hiring for a Conduct & Controls Manager to su pport our growing Commercial Insurance team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Conduct & Controls Manager to operate within the First Line of Defence (1LOD), embedding FCA-compliant practices across mid-market consumer, commercial and wholesale insurance broking operations. You will ensure regulatory requirements are executed effectively at transaction level, overseeing operational controls, file quality, conduct standards and breach identification across the business. We’re looking for someone with: - 3+ years’ experience within commercial or corporate insurance broking. - Experience in a QA, compliance, audit or operational control capacity. - Sound understanding of FCA regulatory expectations in an insurance intermediary environment. - Demonstrable experience identifying and managing conduct risk issues. - Strong working knowledge of FCA requirements including ICOBS, SYSC, DISP, PROD and Consumer Duty. - Practical understanding of conduct risk within commercial broking. - Experience conducting structured file reviews and thematic QA It would be great if you also have: - Experience o...