Application Monitoring Analyst (with French)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: In this role you will be responsible for actively monitoring customer systems and infrastructure, ensuring any irregularities are identified early. You will handle incoming customer requests from various channels and accurately record them in the ticketing system. Your tasks: - Handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests). - You will manage the follow-up of cases and ensure the update of documentation - You will take care of customer systems and infrastructure by monitoring them using monitoring tool and by contacting appropriate technical teams - You will work in rotating shifts to provide 24/7 support coverage. Your profile: - Very good verbal and written French language -...