Customer Service Manager

Job description

Famous Supply is looking for a Customer Service Manager at our New Philadelphia, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders. Primary Job Responsibilities: - Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped. - Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports. - Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking. - Use material handling equipment and/or ladders to pull customer parts orders. - Oversee the work of branch associates, ensuring they are properly trained. - Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any iss...