Patient Advocate

Job description

Job Summary The Patient Advocate serves as a liaison between patients, families, hospital staff, and leadership to address concerns, support patient rights, and promote a positive patient experience. This role provides a dedicated channel for resolving issues, coordinating across departments, and advocating for patient needs. The Patient Advocate helps patients and families navigate the healthcare system, facilitates communication, and supports service improvement by recommending changes to policies or procedures that enhance patient satisfaction and care delivery. Essential Functions: - Promotes a proactive image of the hospital in matters of guest relations and patient satisfaction by routinely interacting with patients and visitors. - Investigates and directs inquiries and complaints to appropriate hospital staff members and act as an intermediary to hospital administration on behalf of patients and their families. - Encourages understanding and adherence by both staff and patient to the hospital’s philosophy on patients’ rights and responsibilities. - Acts as a resource for patients, providing information and support from a patient-centered perspective before and after surgery....