Senior Service Desk Support Technician

Job description

Location: Elgin,Illinois,United States Looking for more than just a job? MKD Electric offers careers . Rewarding careers at that! We provide excellent benefits, training, educational opportunities, and promote from within the company. MKD Electric is seeking an experienced Senior Service Desk Support Technician. This role is responsible for providing advanced technical support, ensuring high service quality, and assisting with the implementation and improvement of IS-related processes and systems. The ideal candidate will have strong troubleshooting skills, a deep understanding of end-user support technologies, and the ability to work effectively across departments. Responsibilities: · Provide ongoing support to keep the ticket backlog down and support enterprise end users. · Support Microsoft 365 Enterprise Applications. · Monitor and manage support ticket queues to ensure SLAs are met. · Provide Tier 2 and Tier 3 technical support for hardware, software, network, and system issues. · Lead troubleshooting efforts for complex incidents and service requests, ensuring timely resolution. · Act as an escalation point for junior technicians and provide guidance and mentoring. · Collabor...