BMET 3 Reston

Job description

Job Description Summary Job Description: Roles and Responsibilities: Role Summary: Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. Drives customer satisfaction through Service Excellence. May, as part of their position, function as a Site Leader. Responsibilities : Qualifications : - Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations. - Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation. - Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction. - Effectively communicate and partner with teammates and colleagues. - Implement GE/customer facility contract and support customer and business goals/objectives. - Lead, instruct, and assist technicians on basic and complex repairs/resolution. - Work as a member of local team to provide efficient service delivery to all accounts with...