Scheduler I Central Scheduling, Full Time, Days - 9am - 5pm, AMG Central Scheduling - Morristown

Job description

The Scheduler I role is involved in patient care handling of a large call volume of inbound and outbound inquiries and requests from patients, providers for access/assistance in scheduling appointments for physicians across Atlantic Medical Group Locations. We are seeking a scheduler to fill the Monday - Friday/ 9am-5pm Accurately performs the scheduling, insurance eligibility verification and ensures accurate collection of patient registration data. Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines. Job Duties: Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment. Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues. Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc). Promotes patient portal usage and connects to registration resources when applicable. Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cance...