Member Services Representative - Provencher Branch

Job description

Overview Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service Representative supports members with their day-to-day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members, and champions/ supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity. KEY ACCOUNTABILITIES: - Provide a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times. - Engage members in meaningful conversations—both in person and over the phone—to uncover their goals and needs, provide thoughtful gui...