Senior Operator

Job description

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience Role Summary: IDEMIA Security Service Center is looking for Senior Operator to lead and handle daily operations during the shift. As the Senior Operator you will be directly responsible for coordinating shift team and all activities on your shift. Security Service Center is a critical function within IDEMIA and you will directly contribute to it’s excellence in both service levels and value it provides the organization. Key Missions: - To supervise, and actively participate in day to day activities during your shift; - Provide customer service and support; - Respond to escalation and support requests; - Coordinate event management and lead initial incident management; - Assist in appropriate certifications and inspections of the SEC; - Mo...