Client Service Manager, BGOV

Job description

Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention. Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion. Primary Responsibilities: - Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals. - Establishes long-term relationships with customers and identifies up-sell opportunities. - Proactively monitors account health and crafts engagement strategies. - Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms. - Helps clients set up alerts, dashboards, and more. - Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients. - Participates in special projects and performs other duties as assig...