Manager, Workforce Management & Dialer Operations

Job description

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. About the Role: The Manager, Workforce Management & Dialer Operations is responsible for end-to-end planning, execution, and optimization of workforce strategy and dialer operations across LendingClub’s contact center environment. This role oversees capacity planning, scheduling, real-time execution, and dialing campaign strategy across voice and non-voice channels supporting Personal Loans, Auto Loans, and Banking products. This leader partners cross-functionally with Operations, Risk, Marketing, Finance, Recruitment, Training, and external prov...