Customer Relations Advisor

Job description

Company Description As a Customer Relations Advisor you will deliver first-class customer service in a fast-paced work environment, efficiently handling and resolving enquiries and complaints via a variety of platforms, including telephone, web, chat, email and social media forums. Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience. Job Description: **please note that this is a 6 month FTC** Your role as Customer Relations Advisor - To be able to handle a large variety of customer enquiries and complaints from first contact through to escalation, where necessary - Manage large amounts of customer telephone calls and web contact forms whilst maintaining thorough and accurate customer records - Keep sensitive customer data and financial records private and confidential, and to be aware of the data protection legislation What you’ll bring...