Field Service Representatives SDN - SME Level IV Site Lead

Job description

SMX is seeking Field Service Representatives SDN - SME Level IV - Site Lead to support the sustainment, integration, and enhancement of USSOCOM Satellite Deployable Node (SDN) Family of Systems (FoS) . The candidate will work hands-on with tactical communications systems across CONUS (with possible limited OCONUS) locations, providing life cycle sustainment, training, and on-site technical support. This role also involves systems integration responsibilities, including testing, vendor coordination, and C4ISR capability development in support of DoD tactical operations. This position requires a DoD TS/SCI eligibility, which requires US citizenship for work on DoD contracts. Responsibilities: - Direct daily on-site operations, supervise and support local staff, ensure safety and compliance, maintain clear communication with customers and leadership, and resolve issues to meet performance and quality standards - Provide 24/7/365 Tier III technical support to units operating SDN equipment via phone, email, or on-site support - Local supervisor responsibilities such as: Timekeeping approvals, annual performance evaluations and reporting - Conduct full operational system checks, pull net...