Salesforce Business Analyst (Remote)
ICF · Remote Work Is Authorized. Must Support Us Eastern Time Zone Working Hours., US
Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in...
Job description
Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Title: Salesforce Business Analyst: The Work: ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. What You Will Do: Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution. Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development on Salesforce’s Government Cloud Platform. Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations. Create comprehensive documentation, including process flows, requireme...