Customer Support Specialist

Job description

Customer Support Specialist PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built with tradespeople in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade. We are looking for a dynamic Customer Support Specialist to join our team based in West Palm Beach, FL or work Remote. Candidates must have strong technical skills, and the ability to learn product functionality in great detail. Candidates must be self-driven, eager to learn, flexible with evolving processes and ability to deliver the absolute highest quality of customer service. What you will be doing: - Managing inbound customer calls, emails and chats and adhere to defined SLA standards. - Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing) - Troubleshoot customer requests to validate and determine proper next steps - Train customers on product functionality - Facilitate and communicat...