Team Lead Customer Support

Job description

This Is What Your Role Looks Like Are you a natural leader who thrives in a fast-paced, people-first environment? At Basic-Fit, we are looking for an energetic and driven Team Leader to guide our multicultural Customer Support Team to new heights. In this role, you will be the daily anchor for your team: coaching, motivating, and developing agents to deliver world-class service to millions of members across Europe. You will be responsible for ensuring operational stability, monitoring KPIs and SLAs, and creating a positive team culture where everyone can grow. If you love combining people leadership with operational excellence, this is your next challenge. Your Responsibilities: Act as an ambassador for Basic-Fit, embodying our BASIC values in every interaction. Ensure consistent team performance through regular monitoring, one-on-one meetings, feedback, and coaching sessions. Manage and support Customer Support agents to guarantee efficient operations and world-class service in line with protocols and procedures. Keep the team motivated by maintaining high standards of quality and productivity at all times. Ensure all KPIs and SLAs are met, and communicate daily and monthly perfor...