Director of Operations
Schurz Communications · Austin, Texas, US
The Director of Operations shapes organizational performance, change management, and focuses on continual improvement opportunities across the organization.
Job description
The Director of Operations shapes organizational performance, change management, and focuses on continual improvement opportunities across the organization. Experience: - Develop and execute organizational strategies and departmental business plans that support the ability to scale, create the highest quality of service, and deliver exceptional client experiences, as well as translate into cost efficiency programs - Oversee the OTAVA day-to-day operations, by analyzing team activity and making recommendations in procedures and systems to upper management - Define and implement operations strategy, structure, and processes - Monitor performance to proactively identify efficiency gaps in order to propose solutions and milestones - Maintain and nurture a healthy and productive working culture, based on knowledge gain attainment and succession planning in all operations levels - Manage support service activity towards the established SLA's - Work with several cross-functional teams like customer experience, sales, finance, and marketing to implement a successful customer experience lifecycle process - Consistently identify opportunities and solutions to improve operational quality & ef...