Director of Front Office

Job description

Description Le Meridien Sheraton Charlotte Hotel is seeking an experienced and strategic Director of Front Office to join our leadership team. Managed by StepStone Hospitality , this role is vital in overseeing, directing, and administering all Front Office operation. We are looking for a seasoned hospitality *Hotel or hospitality industry experience strongly preferred * Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings. - Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. - Analyzes service issues and identifies trends. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals - Oversee the daily operations of the front office department. - Ensure exceptional guest service is consistently delivered. - Manage front office staff, including hiring, training, and scheduling. - Implement and monitor policies and procedures to maintain efficiency. - Coordinate with other departments to facilitate smooth operations. - Handle guest complaints and resolve issues promptly and professionally. - Maintain occupancy and room ra...