VP Professional & Operational Services

Job description

Toshiba Global Commerce Solutions is seeking a Vice President of Professional and Operations Services (Americas) to lead the transformation of our services organization into a scalable, high-impact growth engine. This role reports to the SVP of the Software Line of Business and partners closely across Product, Sales, Customer, and Delivery leadership to redefine how services are positioned, delivered, and monetized. This is not an incremental role. It is a transformation mandate. The expectation is to reshape the operating model, strengthen commercial alignment, and build a services organization that consistently drives customer outcomes, adoption, and long-term expansion. Qualifications: - 10+ years in senior leadership within professional services, client services, or customer success - Bachelor’s degree in Business Administration, Finance, or a related field or equivalent; MBA is often preferred. - Proven experience transforming and scaling a services organization - Demonstrated ownership of meaningful P&L growth, including revenue and margin expansion - Strong financial acumen, including budgeting, forecasting, and operational discipline - Executive-level communication and stak...